• Please note that we have implemented a 5% rate adjustment on 1 April 2026 in response to record fuel hike: https://news.fastway.co.za/w/aLjRQPWol892PdvJIzUhnJnw

Limited liability cover

How do I make a claim for a damaged or missing parcel?

Enter your Fastway label number into our online enquiry system. We kindly ask that you complete the information in full. 

Once you've logged an online enquiry, proceed to your Fastwaystore and submit a claim form.

* Conditions apply